REFUND & CANCELLATION POLICY

Last Updated: 9/16/2026

This policy applies to the one-time ₹99 provider activation payment. CardBox does not currently use a recurring provider subscription for this activation.

1. Activation payment

Provider activation becomes available after 20 eligible completed services and reopens access to new booking requests after secure payment verification.

One-time fee: ₹99, with no automatic renewal.
Separate verification: Activation does not automatically grant a verification badge.

2. Refund Policy

Since provider access is activated after successful payment verification, we generally do not offer refunds once activation is complete. However, refunds may be considered in the following specific cases:

Technical Error: If you were charged due to a technical glitch (e.g., double charge).

Service Failure: If premium features were not activated after payment.

* Note: A change of mind after successful activation is not normally eligible for a refund.

3. Processing Timeline

If your refund request is approved, the amount will be processed within 5-7 business days and credited back to your original payment method.

Request a Refund

Use the support option inside CardBox and include the payment reference. Never share full card, bank or OTP credentials.